At BestSunblock.pk, we strive to provide you with the highest quality sunblock products and exceptional customer service. We understand that sometimes, you may need to return or exchange a product. This Return & Exchange Policy outlines the guidelines and procedures for returning or exchanging items purchased from our website. By making a purchase, you agree to comply with the terms and conditions outlined below.

Eligibility for Return or Exchange:

  • To be eligible for a return or exchange, the product must be unused, unopened, and in its original packaging.
  • Returns and exchanges are only accepted within 14 days of the date of delivery.
  • We do not accept returns or exchanges for products that have been used or damaged due to improper handling or negligence.

Returns Process:

  • If you wish to return a product, please contact our customer service team within 14 days of receiving the item. You can reach us through our contact information provided on the website.
  • Provide your order number, the name of the product, and the reason for the return.
  • Our customer service representative will guide you through the return process and provide you with a Return Authorization (RA) number.
  • Pack the item securely, including all original packaging materials, and clearly mark the RA number on the outside of the package.
  • You are responsible for the shipping fees associated with returning the product. We recommend using a trackable shipping method to ensure the safe return of the item.
  • Once we receive the returned item and verify its eligibility for return, we will initiate the refund process.
  • Refunds will be issued using the original payment method. Please note that it may take some time for the refund to be processed and reflected in your account.

Exchange Process:

  • If you would like to exchange a product for a different variant or item, please follow the same process as outlined in the Returns Process section.
  • In your exchange request, clearly specify the desired replacement item and provide any additional payment required for the exchange, including shipping fees.
  • Upon receiving the returned item, verifying its eligibility, and confirming the availability of the requested replacement, we will process the exchange and ship the new item to you.
  • If the replacement item is of higher value, you will be responsible for paying the price difference. If it is of lower value, we will refund the difference using the original payment method.

Non-Returnable and Non-Exchangeable Items:

  • For hygiene and safety reasons, we cannot accept returns or exchanges for sunblock products that have been opened or used.
  • Clearance or sale items are also non-returnable and non-exchangeable.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer service team immediately. We may request photos or further information to assess the issue.
  • We will arrange for the return of the damaged or defective item at our expense and provide you with a replacement or refund.

Please note that BestSunblock.pk reserves the right to amend or update this Return & Exchange Policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any questions or require further clarification regarding our return and exchange process, please reach out to our customer service team. We are here to assist you and ensure your satisfaction with our products and services.